AI care workers handle check-ins, answer questions and coordinate follow-up. Staff step in when needed.
Plan a deployment
Supported by
Healthcare and social care
Social care
Regular, low-pressure check-ins help older adults get comfortable replying before the care worker recommends a programme or service.
What the care worker handles
Each AI care worker has a defined goal, capability set, memory and integrations. They share context, hand off work and bring staff in when a person should take over.
Build a care workerSelected among the 250 most promising early-stage digital health startups globally.
Introduces the service, answers scam concerns and earns consent.
Follows approved check-in, screening and vaccination protocols.
Runs approved chronic care, screening and vaccination outreach.
Learns interests, suggests suitable programmes and manages sign-ups.
Spots agreed risk signals, alerts staff and passes on context.
Checks readiness, follows up and brings clinicians in when needed.
Checks in regularly and remembers what matters to each person.
Checks in with family caregivers and shares approved support options.
Explains approved policies and handles routine administration.
Customer stories
Tzu-Chi Foundation (Singapore)
Marymount Labs and Tzu Chi co-developed WhatsApp check-ins for less active seniors. The care worker began with simple conversation, then learnt interests and suggested relevant activities.
How it works
Talk with people through WhatsApp or voice.
Maintain preferences, consent, contact history and unresolved requests.
Send reminders, collect information, coordinate services and update approved systems.
Pause and bring in staff when a rule, request or risk signal requires human judgment.
One care team
Checks in, remembers context, answers routine questions and follows up.
Set the protocol, review exceptions and provide human or physical care.
Work that pays for itself
Measure each role by the work completed, the people reached and the staff time returned to care.
Talk to usGive each person the follow-up your service has promised, including evenings and weekends.
Let the care worker handle reminders, replies and follow-up while staff focus on people who need judgment or presence.
Set the signals that should pause the conversation and bring a named staff member in.
Safety and controls
Before launch, your organisation decides what the worker may discuss, which actions it may take and when a person must take over.
Marymount Labs maintains an ISO/IEC 27001:2022 certified information security management system.
Each worker has one job, approved knowledge and an explicit set of actions it may take.
Your team approves the protocols and messages used for regulated or clinical content.
A risk signal, an out-of-scope request or a policy trigger pauses automation and routes the full context to named staff.
Conversation history and handoffs remain available to authorised staff for review.
